• Business Process re-engineering - Redesigned and re-engineered the medical underwriting process for a major insurance company in South Africa. He also implemented the restructured headquarters administration processes with team responsibilities.
  • Business Process re-engineering - Redesigned and re-engineered 13 divisions of the finance department of a non-profit organisation in the public education sector (budget R600m) with team responsibilities.
  • Supply Chain improvements - Analysis and re-design of a SAP enabled purchasing and invoicing process, backed by a business case with projected benefits of @ 0.06 mio (MM and FM module). Preparation and facilitation of a Purchasing Strategy Workshop for a major Oil company in South Africa (Spend analysis, Supply Base Segmentation & development of Segment Strategy).
  • Supply Chain improvements - Analysis, design and implementation of a Demand Management Strategy (Sales & Ops plan, MPS/MRP processes, forecasting and equipment utilisation improvements) with team responsibilities as part of a Supply Chain piece for a major paint company. Projected benefits of € 0.1-0.2 mio.
  • Product Strategy  - Analysis and design of a Cost Model and Profit Analysis, Pricing Strategy (1200 SKUs), Product Positioning) and Channel Strategy (redesign Customer and Market Segmentation, Channels to Market) with team responsibilities for a major paint company. Projected benefits of € 0.6-0.9 mio.
  • Development of Program Management - Engagement Manager for an analysis initiative as well as the development of a ‘program of work’ structure for Customs South Africa (Revenue € 2,4 bn).
  • Organisational re-design - Analysis and Design of a new organisational structure for the future Large Business Office Tax Assessment Centre of the South African Revenue Services. (Revenue € 8 bn).
  • Customer Segmentation - Development of a Taxpayer segmentation structure for the future Large Business Office Tax Assessment Centre of the South African Revenue Services. (Revenue R 24 bn).
  • Implement in-house consultancy - Design, development and implementation of an ‘internal consultancy’ for the European IT and services department of an international multilevel marketing company (top 3 worldwide). This included organisational design, roles and responsibilities definitions, SLA definitions, design and analysis of internal surveys, as well as the development of a new program approach for projects and adjustment to the SDLC project management and system development methodology. Furthermore project steering tools and a scorecard were developed and implemented for all five IT and services departments
  • Feasibility study - about the feasibility of using recycled PET material from overseas in the local production for a South African nylon and polyester manufacturer (top 2 in South Africa).
  • IT transformation - Involvement in the design and implementation stages of a large scale transformation project for a leading South African financial services company and its IT division. The responsibilities included the organisational design of the IT development area (600 employees) and the preparation for the implementation of the new organisational structure, roles, responsibilities, job descriptions, recruitment and selection criteria, performance measures, key process and accountabilities as well as a business case and implementation plan for a reduced dependency on external contractors.
  • Business case/mode - Development of the Business case and business model and project scoping for a web development project for a leading multi media company in South Africa.
  • Customer segmentation/product strategy - Implementation of a product definition and customer segmentation development process for a major financial data aggregator in South Africa. It included customer segmentation, customer needs analysis, definition of value proposition, service offering and the resulting conceptual enterprise architecture components.
  • Product and customer strategy - design and development of a customer-focused segmentation and service offering and the resulting product portfolio. Further more, we defined the resulting and required conceptual enterprise architecture components for the medium sized health care company in Germany.
  • Business Architecture - Scoping exercise of an e-Communication project across all product divisions of a leading retail bank in South Africa. This involved analysis of communication and financial transaction channels and development of business architecture for “e” enabled communications.
  • Business and System Analysis - Conducted requirements analysis for a campaign management project (CRM program of work) in leading retail bank in South Africa. This included process, technology and context model analysis as well as developing a future campaign process in conjunction with internal communication procedures.
  • Business and System Analysis - Lead Analyst for the definition of a customer advice and statement initiative including the development of business systems requirements and business process design. Alignment to a CRM program of work in a leading retail bank in South Africa.
  • Business and System Analysis - Engagement Management for a detailed systems analysis and systems requirements specification initiative of a retail bank’s authentication system that manages customer access to virtual channels. (CRM program of work).
  • Business Analysis - Senior Lead Analyst for a detailed analysis of business processes and systems interfaces and the development of a feasibility study to integrate Customs with the future Large Business Office Tax Assessment Centre of the South African Revenue Services.
  • Business Architecture - Engagement Manager for the scoping exercise of the Business Architecture project that investigated all current and relevant future Customs systems for a complete renewal of Customs South Africa.
  • Business architecture and business analysis  - for the development of a communication strategy and the organisational re-design and development of procedures, policies, roles and processes for a communication function for an international multilevel marketing company (top 3 worldwide).
  • Business analysis - for the migration from a mainframe system to a leading retirement fund administration platform (compass) for a leading Employee Benefits company in South Africa. The focus was on business analysis, business requirements specification, UAT and operational support for the front-end application that would interface to approx. 5000 external client and provide monthly data interchange.
  • Business analysis - analysis and design of a back-office database application system - to manage the selection of applicants and the administration process for students that receive a bursary - Bursary management/funding company - NGO division of a leading South African asset management company.
  • Specification for Web development -  Business analysis, functional specification  and part system design (incl. wire frame, navigational design) for the web development (brochure ware and transactional website) of a leading major media and publication company in South Africa
  • Specification for Web development - Business analysis, functional specification  and part system design (incl. wire frame, navigational design) for the web development of a "business portal" of a leading media and publication company in South Africa.
  • Specification for application development  - Functional specification and part UI navigational design  for a digital assets management application for a leading marketing agency in South Africa.
  • Specification for Web development - Business analysis and requirements specification for a front-end web application for a leading financial data aggregator and service provider in South Africa. It included the definition of the information architecture and business functionalities for the management and display of financial data for the future delivery platform.
  • Audit - Audit and As-Is analysis of the data and content landscape as well as current functionalities of a leading financial data service provider in South Africa.
  • Business case development and business analysis - incl. the functional specification for a hand held mobility solution in the FMCG industry in South Africa.
  • Business case development and business analysis - business requirements specification for a SAP enhancements project in the FMCG industry in South Africa.
  • Strategy roadmap/ Program development - definition of an integrated 'program of work' - the portfolio of projects and initiative that will enable the various departments to deliver on the overall company strategy in the FMCG industry in South Africa)
  • BA training and knowledge transfer - Training project to skill and coach IT business analysis and IT project managers of an international multilevel marketing company in the areas of ‘system development’, ‘business and systems analysis’ and ‘process design’.
  • Interim-Management - interims manager role for a SME training company (coach training and personal development) – roles were Operational Management, HR, IT, MD. The focus shifted later on design, development and implementation of operational procedures, systems and structures in order to improve efficiency and effectiveness of the operational business.
  • Consulting skills training program - Training design and training delivery in problem solving, business analysis and consulting skills for a top 10 international management consultancy for their new hires and consultants.
  • Consulting skills training - Design of skills maps, career path model and training curriculum to deliver consulting skills modules for a leading IT consulting company in Germany.

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